We answer lot’s of questions on a daily basis. I would like to address some of the questions here.
Q: When does my time start and end?
A: If you make a reservation from 7pm-10pm, your reservation starts when they driver arrives to your pick up location at 7pm. Your reservation will end at 10pm. At 10pm you should be at your ending destination.
Q: If I cancel my reservation do I lose my money?
A: When you make a reservation we ask for a non refundable deposit. Therefore, if you cancel you will lose the deposit that you paid.
Q: My flight may be delayed what is the protocol for this?
A: When you make a reservation and you are coming in on a flight, if you know that your flight is delayed please call us so that we can try to make arrangements to get you picked up on time. Our chauffeurs and staff do use multiple tracking tools to try to keep up to date with your flight as well. Often your flight may be longer/shorter than the airline initially thought. While you are in the air we are tracking your flight to insure we are there to get you when you arrive and your chauffeur will be standing at the bottom of the escaladers with an electronic name sign to greet you.
I hope this helps. We will be doing more Q&A’s in the future. Please do not hesitate to call, email or txt us your questions.
317-716-1201