Within the last few months, Aadvanced Limousines has implemented a new online chat tool called Olark. The CSR’s in the office use this tool to communicate with customers who are at work, on the go, or might just be better handling things like getting quotes online instead of over the phone. When you use the chat tool on our website, you are communicating with a live person and will get an immediate response. During the month of May, management held a contest to see which CSR used Olark the most and secured the most reservations online through the chat. Whoever the winner was, was set to receive a surprise gift which was to be announced at our first staff meeting on June!

Our meeting was held on June 5th and the winner was selected. It was ME !! I was so excited to know that I secured 11 reservations online through our chat system, 9 of which were brand new accounts! This is a huge deal to me and it made me feel very proud of how hard I work at trying to answer my clients questions and meet their needs.

As the winner, I received 2,000 C-WOW bucks. I am going to use these to go towards my PTO (paid time off). But ssh, don’t tell Kristie, she doesn’t like the words “Off Day”, LOL .