Our FAQ is designed to provide you with the answers you need about our premier limousine service. Whether you’re a first-time client or a frequent traveler, we’ve compiled a list of commonly asked questions to assist you. From reservation inquiries and vehicle availability to pricing and special requests, we’ve got you covered. If you can’t find the information you’re looking for, our dedicated customer support team is ready to assist you. We strive to provide prompt and accurate responses to ensure a luxurious and stress-free experience for all our valued customers.
Your reservation can be cancelled up to 48 hours in advance of your ride without the full balance becoming due. All reservations and retainer/deposits made are non-refundable, non-transferable, and non-changeable (including for COVID-19) even if it is not used.
Yes. This form is the opportunity to provide verification that you are the cardholder requesting limousine service. Often clients do not wish to show credit card and ID on the big day of the event, so this is the opportunity to provide all of that information and handle all contracts and paperwork before hand. This form can be faxed to 317.546.5466, scanned & emailed back, or uploaded through our secure portal here.
If you are not going to be present the day of your reservation, or the card is not going to be with you then YES we need the credit card authorization filled out. If it is not filled out the driver will ask to see the card and your matching ID. This is to help protect you and us from credit card fraud.
We monitor and track all flights to assure that if you arrive early or late we can attempt to adjust your reservation accordingly so that we are there to pick you up.
Yes, every reservation is driven by one of our professional chauffeurs.
Our chauffeur will always be waiting at the bottom of the baggage claim escalator with your name on a sign. Watch this short video to see where to meet your Chauffeur:
We do not start your reservation time until we arrive at the initial pickup. However, if you are picking up 26 miles outside of 46204, your reservation may be subject to additional fees/drive time.
We have a 1.5 hour minimum normally, however you get a better value for your dollar at 3 hours and beyond. On sell out dates/black out dates those minimums are subject to change, just text us if you have questions (317-716-1201) if you are in doubt.
The industry standard gratuity for the chauffeur is 20% of the reservation total. If you receive a discount, the gratuity is based upon the pre-discounted rate, unless specified otherwise.
Passengers are able to bring alcohol with them on hourly charters, as long as everyone is over 21, the Indiana State Law legal drinking age, with proper identification.
No. We do not hold an Indiana liquor license, thus we do not provide, sell, stock or furnish any alcohol.
We request all clients at the time of booking to provide accurate flight information that is the final connecting flight that lands at the local IND airport. Assuming we have accurate flight information, our team tracks your flight and will be awaiting your arrival at the bottom of the escalator in baggage claim. Text or call us with any flight updates: 317-716-1201