Policies - Aadvanced Limousines



Welcome to our Policies page, where we outline important guidelines and procedures for our services. We understand the value of transparency and want to ensure you have all the necessary information. From reservation and cancellation policies to payment methods and privacy practices, we’ve compiled a comprehensive list of our policies to provide clarity and peace of mind. Please take the time to review these policies to familiarize yourself with our terms and conditions. If you have any further questions or require additional assistance, our dedicated customer support team is available to help. We strive to maintain clear and fair policies to guarantee a smooth and enjoyable experience for all our customers.

We offer optional decorating packages that can be customized to fit your event. We do not allow any person to decorate, attach, or attempt to modify the appearance of the vehicle, inside or outside.

Chauffeur has the right to terminate service without refund if the driver and/or vehicle are subjected to dangerous or unsafe conditions caused by weather, client, its agents, employees, or guests, or if the driver feels conduct of client or associating parties is unsuitable. At the driver’s sole discretion, passenger(s) may be removed from the vehicle or reservation if any need be.

Any confetti, glitter, feather boas, or other similar items that cause any unexpected and/or extensive littering of the vehicle interior will be subject to an additional cleaning fee of $75.

We take cleanliness seriously to ensure a safe and pleasant experience for all of our customers. In the event of any bodily fluid spills (such as vomit), you will be charged a cleaning fee of $500. This fee covers the cost of professional cleaning and sanitization.

Aadvanced Limousines often provides services to “once in a lifetime” events, in an attempt to provide a stress-free experience for all of our clients, fares must be paid in full 24 hours prior to pick up time.

When paying cash, the balance would need to be received in our office at least one (1) day before pick up time.

Our address is 8614 Southeastern Ave., Indianapolis, IN 46239. You can drop it off 7 days a week anytime between 7:30 AM and 7:30 PM.

To ease the payment process, you can always pay by credit card over the phone up to 24 hours prior to pick up time. Trip must be paid in full 24 hours prior to the set reservation time. No exceptions.

If for any reason services are not paid in full within 24 hours of the reservation, an immediate $50 declined nonpayment fee will be assessed.

For every seven (7) days there is an outstanding balance, a $25 late fee will be incurred.

After 14 days, the outstanding balance and ongoing late fees will be turned over to collections for remittance. You will then be responsible for all fees, including, but not limited to services rendered, late fees, damages, gratuities, any legal fees, court costs, legal counsel and interest incurred.

Point to Point, One Way Transfer Service, To Airport, From Airport, To FBO, From FBO is just that. A one way nonstop transfer. This ONLY applies if your service type is listed as such service or contains. * This does not apply to hourly charters where the chauffeur is dedicated to your group for an allotted amount of time. The vehicle arrives at a pre-arranged time, loads within 15 minutes, and provides one way nonstop transportation. If the schedule allows for the vehicle and chauffeur to wait more than 15 minutes, additional charges will be incurred. There are no additional stops or drops. One pick up location and one destination. Roundtrip service will offer the exact same for a reverse trip; must be pre-arranged and approved by management.

All tolls, parking, and other fees are the responsibility of the chartering group.

Clients may request the chauffeur to assist in taking photographs or videos while on charter, however there are not any cameras or video cameras in the back of the partitioned area. Client authorizes and transfers copyright to Aadvanced Limousines of these images or film to be used in print or electronically. It may contain all surroundings, my person, or anyone in the rental party for lawful purpose, such as publicity, illustration, social media, advertising, and web content.

Client is responsible for not allowing anyone within the rental party, associates, or self to carry or use illegal substances while obtaining service from Aadvanced Limousines. No illegal drugs are allowed, if such substance is found during or after the provided service, Client is willing to relieve Aadvanced Limousines, the chauffeur and its owner(s) of all responsibility. Client will not allow Aadvanced Limousines, LLC. or its owners to be liable for any unlawful act that party might engage in.

Aadvanced Limousines, LLC is not responsible for items left in the vehicle, nor lost or stolen items at any time during or after charter.

Indiana law prohibits minors to consume alcohol; therefore, client agrees that any persons under 21 years of age are not to consume any alcohol while using Aadvanced Limousines’, whether consumption is inside or outside the vehicle. Proper identification is required at all times for all passengers.

Please review our Smoking Policy: All vehicles are non-smoking. Any smoking in the vehicle will result in a minimum fee of $300 to the credit card on file, and the possibility of services terminated without refund immediately. Our Smoking Policy outlines the expectations of our Smoke Free fleet. This helps us to provide a neutral service to both smokers & non-smokers.

Client is to leave all items that belong to the service provider will remain inside the vehicle in its original condition. Client will be held liable for any damages caused to the vehicle by the fault or negligence of client, its agents, employees or guests.

Please remember that there is no discount on great service, so please remember to tip on the total bill. Limo industry standard gratuity or tip is 20%.

All reservations require a major credit card on file. This credit card serves for all charges incurred as a result of services rendered. This card will guarantee the reservation with a nonrefundable deposit, services rendered, and any additional damages or pertinent charges. All sales are final and not subject to a refund.

Please review our Cancellation Policy: From the time you provide your credit card payment for the nonrefundable deposit, it is completely nonrefundable, no exceptions. If you cancel within 48 hours of the pick up time for your reservation, your card may be billed up to 100% of the total charges for the reservation that was held for you. this allows us to maximize inventory to all patrons.

Please review our Nonrefundable Deposit Policy: All reservations require a 50% nonrefundable deposit. This deposit secures your reservation for that date, at that time, for that vehicle, thus, if you need to cancel a reservation you will forfeit your entire deposit. All deposits are nonrefundable and nontransferable.

Aadvanced Limousines/ 317limousines.com Privacy Policy This privacy policy has been compiled to better serve those concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. What personal information do we collect from the people that visit our website? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, credit card information, Travel details or other details to help you with your reservation. When do we collect information? We collect information from you when you place an order or enter information on our site. How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To quickly process your transactions & show you relevant information about our services How do we protect your information? Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. Do we use ‘cookies’? Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They’re also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to: • Understand and save user’s preferences for future visits. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies settings. If you turn cookies off, It won’t affect the user’s experience . Third-party disclosure We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. Third-party links We do not include or offer third-party products or services on our website. Google Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We use Google Analytics on our website We have implemented the following: • Demographics and Interests Reporting We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add-on. California Online Privacy Protection Act CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. According to CalOPPA, we agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can easily be found. You will be notified of any Privacy Policy changes: • On our Privacy Policy Page Can change your personal information: • By emailing us • By calling us • By logging in to your account • By chatting with us or by sending us a support ticket • By visiting our office in person How does our site handle Do Not Track signals? We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. Does our site allow third-party behavioral tracking? It’s also important to note that we do not allow third-party behavioral tracking COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old. Fair Information Practices The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email • Within 14 business days We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors. CAN SPAM Act The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions • Process orders and to send information and updates pertaining to orders. • Send you additional information related to your product and/or service • Market to our mailing list & to send emails to our clients after the original transaction has occurred. To be in accordance with CANSPAM, we agree to the following: • Not use false or misleading subjects or email addresses. • Identify the message as an advertisement in some reasonable way. • Include the physical address of our business or site headquarters. • Monitor third-party email marketing services for compliance, if one is used. • Honor opt-out/unsubscribe requests quickly. • Allow users to unsubscribe by using the link at the bottom of each email. If at any time you would like to unsubscribe from receiving future emails, you can: • Follow the instructions at the bottom of each email and we’ll promptly remove you from ALL correspondence. We don’t like spam…. We don’t like spam and are sure you don’t either. Please know that Aadvanced Limousines takes this very seriously and we will not EVER rent, sell, share or distribute your data. Thank you. Contacting Us If there are any questions regarding this privacy policy, you may contact us using the information below. 317limousines.com 8614 Southeastern Ave Indianapolis, Indiana 46239 United States limo@317limousines.com 317-716-1201 Last Edited on 2018-05-14

Duty of Care is an important focus at Aadvanced Limousines.

At Aadvanced Limousines, we pride ourselves on providing top-of-the-line ground transportation and chauffeured services. We want our clients to enjoy a comfortable, safe, stress-free experience. Whether we are transporting them to a busy airport, a high-stakes business conference, or out for a night on the town, safety is our priority. Our clients include corporations and individuals utilizing our extensive fleet of luxury vehicles. Our fleet options are made up of private sedan’s & SUV’s, large limousines and Buses. Whether our clients need a quick ride to catch a chartered airplane or a fleet of mini coaches for a wedding shuttle or company event. Aadvanced Limousines is ready to provide not just transportation, but convenience, comfort, and safety that comes from our strict adherence to the principles of duty of care.

The duty-of-care system is a customer safety and satisfaction metric specialized for the transportation industry. Because we achieve the duty-of-care standards, our customers know they receive high-quality service every time. It provides measurable goals for our employees, from our chauffeurs to our reservationist, that ensures we provide the consistent, on-time performance to every customer that uses our service. Our team provides excellence through duty of care, we adhere to the following standards:

We Employ Professional Chauffeurs

Our chauffeurs are experienced in safe, smooth operation of our vehicles. They take pride in navigating busy roads, following the most efficient routes. Our Chauffeur team is always employing the defensive-driving techniques they’ve learned during training. Before hiring on, all of our chauffeurs undergo extensive background checks. These checks include criminal, driving, and employment records. This means our clients are free to focus on business, enjoy a worry-free night, or just sit back and enjoy the ride.

Our Fleet Always Stands Tall

We know a big reason our clients ride with us is they want a reliable, well-maintained, impeccably clean vehicle. Our maintenance team takes care of our fleet to ensure they are always in tiptop shape. Our chauffeurs ensure their vehicles are clean and ready for every passenger. They perform a pre-trip inspection before each ride and follow up with a post trip when finishing out their shift. Our management orders the most up-to- date cars, so our customers always ride in luxury and comfort.

Insurance Standards Fit for Our Clients

Proper insurance coverage is crucial in the duty-of-care model. We take safety and reliability very seriously and we don’t cut corners on any of our vehicles or insurance. Our entire fleet carries the requisite coverage for all situations. This allows our clients to ride with peace of mind. Five-Star Customer Service is Aadvanced Limousines and the customer-service model we live by. To foster this, we provide 24/7 dispatch, GPS tracking and navigation, and on-time, every-time service. We also protect our customer’s data and private information every step of the way. Our performance is always evolving to meet the ever-changing demands of business and our clients. When considering limo rental and hiring Chauffeured Transportation, contact Aadvanced Limousines for a stress-free experience. Our vehicles are luxurious, comfortable and clean. Our fleet is diverse, allowing us to handle between one rider and a busload. Our chauffeurs arrive on time and welcome you into a clean, state-of-the-art vehicle. We leverage technology that will allow you to track the arrival of your vehicle. We provide comfortable, safe transportation and a rider experience that ensures clients call Aadvanced Limousines again and again.

Kristie Carter

All rentals must agree to our rental agreement. Please review our rental agreement by following this link.

Health & Safety Operational Guidelines Aadvanced Limousines is committed to the Health & Safety of our staff and clients alike. This topic is the source of common conversation now more than ever, and here are the steps we are taking to ensure our team & passengers are provided a sanitary and safe environment: Workplace Safety & Health: Our health policy doesn’t allow anyone to report with illness-like symptoms. To include fever, headache or general discomforts Stationary staff has been greatly reduced and separated to provide ample space for social distancing We have increased our office sanitization schedule and increased the focus on common areas and high-touch areas Fleet Maintenance & Care: Our fleet has been outfitted with hepa-filters in the HVAC systems We have always provided a comprehensive cleaning program, we have now added a daily fogging sanitization step Ozone sanitization is now deployed weekly Client Service & Experience: You may notice that many complementary offerings have been removed from vehicles, such as magazines Vehicles are now equipped with an on-board sanitization kit loaded with passenger amenities You may notice your chauffeur wearing a mask If the client prefers to handle their own luggage, we will put aside our service-focused procedure For over 15 years you have come to trust us for service, reliability and professionalism. You can trust that sanitization, safety and service are also part of our mission, passion and focus.

Special Assistance & ADA Transportation processes Aadvanced Limousines is committed to making sure we can serve and cater to every passenger. Those that can travel easier with the proper accommodations are welcomed at Aadvanced Limousines! We are here to deliver the transportation services to all of our clients with respect, professionalism & dignity. Help us, help you: We are better prepared and able to assist when we have the proper Chauffeur paired with the proper vehicle. If you let us know that additional assistance will make your transportation more enjoyable & comfortable, please let us know that information at time of booking. Our dedicated team of dispatchers will ensure they make note of the details so that your travel is comfortable. We are even able to leverage our Nationwide Network of partners and assist in other destinations also. Lift and ADA equipped vehicles: Aadvanced Limousines offers the best ADA Transportation options in Indianapolis. We realize that ADA travel is not always able to be met with luxury, so what we have done is offered an Executive Van that will allow a small group to travel together, even when ADA accommodations are needed. This allows all passengers to have the continuity and comfort of travel & conversation while in transit. While we strive to meet the demands of every client, please know the mechanical limits of our lifts are 600lbs with a combined weight of passenger & chair. We have trained Chauffeurs to assist with securement points and provide all necessary straps & bindings. Storing & handling of mobility aids: Personal belongings are just that, personal. We want to make every attempt to keep your things with you. Our Executive Van options offer oxygen tank storage mounts and ample space to allow carry-on bags, luggage, canes and crutches. Traveling with a Personal Attendant: This is exactly why we feel that our ADA service is above other options! Our Executive Van options allow for additional passengers to be included in the travel. If you are not able to attend to your own personal needs, we would encourage you to travel with a Personal Attendant. Our Chauffeur team is not able to assist with medical treatment, medicines, eating or other personal tasks. Medicine: We understand that scheduled dosages of medicine are sometimes required while traveling. If you alert our Chauffeur team, they will be happy to set an alarm reminder and let you know when that time arrives, however they will not be able to assist with administering medicine. Medical Oxygen: Traveling requires planning, and sometimes the plan may require an oxygen tank or two. We are happy to assist with transporting personal-sized oxygen tanks. We do require a limit of 2 tanks to be transported, as we only have secured mounting for 1 tank, the second would need to be secured with the passenger. Service Animals: We look forward to having your service animal on-board with you. It is paramount that we know at time of reservation so that we can assign a pet-friendly Chauffeur to your charter. We do ask that the animal be contained to the passenger that it is most comfortable with. We must keep it from hampering the safe operation of the vehicle or creating issues for other passengers. We reserve the right to refuse service to any animal that our Chauffeur deems to be hazardous to the safe transportation of guests and operation of the vehicle. ADA Transportation Please let us know if you have a unique situation or request. Our mission is to deliver luxury transportation options to everyone!